Dear Participating Contractor,

We have some important news to share! Advanced Home Upgrade and AC Quality Care have become one program and this combined program has a new name, Comfortable Home Rebates. This change happened quietly on January 1, 2020 and all projects in the pipeline for both programs shifted to the new program. Nothing changed for either Participating Contractors or Participating Customers. 

We’ve been busy preparing for the official launch of Comfortable Home Rebates as a new program and this announcement is the first step. Please note: the website is still under construction and we’ve not yet made a public announcement.

So, what is this new program?

  • Comfortable Home Rebates is a residential energy savings home improvement program.
  • There are two customer participation pathways: Maintenance and Retrofit.
  • The funding comes from the California utility customers and administered by PG&E under the auspices of the California Public Utilities Commission.
  • Comfortable Home Rebates is a third-party pay-for-performance program operated by Franklin Energy for PG&E.
  • Rebate checks will be issued by Franklin Energy instead of PG&E.
  • Rebate amounts are increasing for the maintenance pathway, formally AC Quality Care, for the blower motor and smart thermostat. 
  • Rebate amounts for the retrofit pathway (formerly Advanced Home Upgrade) are not changing at this time. 

What will change on April 1, 2020?

  • All customers participating in the Retrofit pathway are required to share data with Franklin Energy.
  • On the Retrofit Pathway, Pre-Install will be automatically approved if the data share is present.
  • SQA forms are no longer required.
  • We will scale back pictures and documentation required for retrofit jobs (already active, see below).
  • Maintenance measures will be available to retrofit pathway jobs as HVAC measures.
  • Customer participation rules will be the biggest change, see below.
  • Retrofit Customers will be required to sign a Customer Participation Agreement. 

Customer Participation:

Comfortable Home Rebates is a pay-for-performance program and is required to follow the CPUC issued rulings for P4P programs. These rules include:

  • Customers need to have had lived in the home least one year. This is required in order to create a “baseline” of the customer usage prior to the installation of the Program measures.
  • Customers need to be planning to stay in the home for two year after the installation of the measures. This is required for us to track and prove the savings resulting from the measures.

Current Updated Documents: 

  • New 2020 CAS form here
  • New 2020 Desktop Review Checklist here

For further questions please contact: 

Steve Wymer, Senior Manager of Engagement Services, 510-298-5497 Ext  3833